France
Delivery & Returns
Our roses are packed and delivered to you by courier. The following delivery options and charges are applicable to all products sold by David Austin Roses.
Please see below a list of delivery charges for each EU country. If you do not see your country listed or have a question regarding delivery, please call our customer service team on 0044 1902 376373 or email [email protected]
| COUNTRY | DELIVERY CHARGE (€) |
|
|
6.95 |
|
Germany |
6.95 |
|
Austria |
9.95 |
|
Belgium |
9.95 |
|
Czech Republic |
9.95 |
|
Denmark |
9.95 |
|
Holland |
9.95 |
|
Hungary |
9.95 |
|
Ireland |
9.95 |
|
Italia |
9.95 |
|
Luxembourg |
9.95 |
|
Poland |
9.95 |
|
Portugal |
9.95 |
|
Spain |
9.95 |
|
Sweden |
9.95 |
|
Bulgaria |
15.95 |
|
Croatia |
15.95 |
|
Estonia |
15.95 |
|
Finland |
15.95 |
|
Latvia |
15.95 |
|
Lithuania |
15.95 |
|
Romania |
15.95 |
|
Slovakia |
15.95 |
|
Slovenia |
15.95 |
|
Greece |
24.95 |
|
Switzerland |
24.95 |
| COUNTRY | DELIVERY TYPE | PRICE | DELIVERED |
|
Austria |
Standard Delivery |
€9.95 |
5 - 6 working days |
|
Belgium |
Standard Delivery |
€9.95 |
2 - 4 working days |
|
Bulgaria |
Standard Delivery |
€15.95 |
8 - 9 working days |
|
Croatia |
Standard Delivery |
€15.95 |
8 - 9 working days |
|
Czech Republic |
Standard Delivery |
€9.95 |
6 - 7 working days |
|
Denmark |
Standard Delivery |
€9.95 |
5 - 6 working days |
|
Estonia |
Standard Delivery |
€15.95 |
6 - 7 working days |
|
Finland |
Standard Delivery |
€15.95 |
6 - 7 working days |
|
France |
Standard Delivery |
€6.95 |
6 -7 working days |
|
Germany |
Standard Delivery |
€6.95 |
5 - 6 working days |
|
Greece |
Standard Delivery |
€24.95 |
11 - 12 working days |
|
Holland |
Standard Delivery |
€9.95 |
2 - 4 working days |
|
Hungary |
Standard Delivery |
€9.95 |
5 - 6 working days |
|
Northern Ireland |
Standard Delivery |
€9.95 |
6 - 7 working days |
|
Republic of Ireland |
Standard Delivery |
€9.95 |
6 - 7 working days |
|
Italia |
Standard Delivery |
€9.95 |
5 - 6 working days |
|
Latvia |
Standard Delivery |
€15.95 |
7 - 8 working days |
|
Lithuania |
Standard Delivery |
€15.95 |
7 - 8 working days |
|
Luxembourg |
Standard Delivery |
€9.95 |
2 - 4 working days |
|
Poland |
Standard Delivery |
€9.95 |
6 - 7 working days |
|
Portugal |
Standard Delivery |
€9.95 |
6 - 7 working days |
|
Romania |
Standard Delivery |
€15.95 |
7 - 8 working days |
|
Slovakia |
Standard Delivery |
€15.95 |
6 - 7 working days |
|
Slovenia |
Standard Delivery |
€15.95 |
6 - 7 working days |
|
Spain |
Standard Delivery |
€9.95 |
6 - 7 working days |
|
Sweden |
Standard Delivery |
€9.95 |
6 - 7 working days |
|
Switzerland |
Standard Delivery |
€24.95 |
6 - 7 working days |
seasonal availability & delivery
Bare Root Roses
ALL VARIETIES AVAILABLE
DELIVERY AND PLANTING: NOVEMBER - APRIL
Orders placed within the Delivery & Planting Period will be delivered within 2 - 12 working days from date of order. Orders placed outside the Delivery & Planting Period will be delivered from February when the season re-starts.
Bare root orders placed now will be delivered February 2022.
Potted Roses
PLEASE NOTE POTTED ROSES DELIVERIES ARE CURRENTLY SUSPENDED
SELECTED VARIETIES AVAILABLE
DELIVERY AND PLANTING: SEPTEMBER - JUNE
POTTED ROSES
Potted roses can be planted all year round and are delivered in our signature gold emblem pot. Depending on the time of year your rose may or may not arrive in bloom.
When in stock, potted roses will be delivered within 7-10 working days.
BARE ROOT ROSES
Seasonal bare root roses are delivered in plastic free packaging without soil or foliage. Best planted from November to April they will bloom when summer arrives.
When in stock, bare root roses will be delivered within 7-10 working days.
seasonal availability
bare root roses
Bare root roses are dormant plants which are dug up from the field and shipped without soil. Due to their dormant state they have seasonal availability. They arrive packaged in plastic-free packaging without foliage or soil.
Potted Roses
Potted roses arrive planted in our signature green 6 litre pot, made from recycled plastic.
DELIVERY FAQ's
How will my order be delivered?
An order from David Austin Roses will arrive safely and securely by courier. If you have provided a delivery instruction then your order will be left as requested. Bare root roses will arrive in a box and potted roses will arrive in our David Austin premium 6 litre pot, securely packaged in a sturdy box. Depending on the items ordered and the time of year your items may arrive separately.
Can I order a delivery to go to my place of work or another address?
Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.
What happens if I am out when the delivery arrives?
During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.
Do I need to sign for my delivery?
No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbour. If someone is available to receive the order the courier may ask for a signature.
Can I cancel or change my order after checkout?
Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before despatch. To do so, call us on 00 44 1902 376373 between 8.30am and 12pm on the day of purchase. If an order has already been despatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.
My order is late what should I do?
We’re very sorry your order has not arrived on time. Please call our helpful team on 0044 1902 376373 with your Order Number and we will check on the status and delivery estimate of your order.
Part of my order hasn't arrived, where is it?
Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to call us on 0044 1902 376373 if you feel an item should have arrived. The following are common reasons for different delivery dates for our products.
Can I order for delivery internationally?
Yes, the majority of our roses can be shipped across the EU. Please note that certain products have shipping restrictions. If the country you wish to ship to does not appear on this website please call 0044 1902 376373 for more information. For delivery to the US please visit: www.davidaustinroses.com/us
Returns
For information on returns and refunds please click here.
Contact Us
Should you have any questions regarding the delivery of our order our rose experts are here to help. Please call them on 0044 1902 376373 or fill out the contact form here.
