Delivery & Returns
Our roses are packed and delivered to you by courier. The following delivery options and charges are applicable to all products sold by David Austin Roses.
|DELIVERY TYPE||PRICE - FRANCE & GERMANY||PRICE - REST OF EUROPE||DELIVERED|
5 - 10 working days*
* Pre-ordered Bare Root Roses will be delivered November 2020.
We can deliver bare root roses to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Eire, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, The Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. If the country you would like us to ship to is not listed, please call our customer services team on 0044 1902 376373.
seasonal availability & delivery
How will my roses arrive?
COVID-19 - Which items are currently available for delivery?
Orders can be placed for rose accessories, gifts and homewares. Pre-orders can be placed for Bare Root Roses for November 2020 delivery.
COVID-19 - Can I still place an order?
Orders can be placed online for rose accessories, gifts and homewares, along with pre-orders for Bare Root Roses for November 2020 delivery.
COVID-19 - Will my delivery be delayed?
Orders placed for rose accessories, gifts and homewares will be delivered as normal. Pre-orders placed for Bare Root Roses will be delivered in November 2020 as normal.
How will my order be delivered?
An order from David Austin Roses will arrive safely and securely by courier. If you have provided a delivery instruction then your order will be left as requested. Bare root roses will arrive in our rose printed wax-lined bag and potted roses will arrive in our David Austin premium 6 litre pot, securely packaged in a sturdy, rose print box. Depending on the items ordered and the time of year your items may arrive separately.
Can I order a delivery to go to my place of work or another address?
Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.
What happens if I am out when the delivery arrives?
During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.
Do I need to sign for my delivery?
No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbour. If someone is available to receive the order the courier may ask for a signature.
Can I cancel or change my order after checkout?
Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before despatch. To do so, call us on 00 44 1902 376373 between 8.30am and 12pm on the day of purchase. If an order has already been despatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.
My order is late what should I do?
We’re very sorry your order has not arrived on time. Please note that deliveries are currently suspended. Please call our helpful team on 0044 1902 376373 with your Order Number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.
Part of my order hasn't arrived, where is it?
Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to call us on 0044 1902 376373 if you feel an item should have arrived. The following are common reasons for different delivery dates for our products:
BARE ROOT ROSES: Bare root roses ordered between June and November are not delivered until November and December of that year.
BOOKS AND HOMEWARE ITEMS: To prevent damage, the books and homeware items are shipped separately, to be delivered on a nominated day or by standard 3-5 day delivery, depending on your chosen service level.
Can I order for delivery internationally?
Yes, the majority of our roses can be shipped across the EU. Delivery will be made within 10 - 15 working days for Bare Root Roses and 2 - 6 working days for Potted Roses. Please note that certain products have shipping restrictions. If the country you wish to ship to does not appear on this website please call 0044 1902 376373 for more information. For delivery to the US please visit: www.davidaustinroses.com/us