Delivery
We take great care to ensure your roses reach you safely and in good time. Our European delivery charges are outlined below.
Delivery Charges by Country
Standard Delivery | Usually arrives within 7 to 10 working days
- France and Germany: €6.95
- Austria, Belgium, Czech Republic, Denmark, Holland, Ireland, Northen Ireland, Italia, Luxembourg, Portugal, Spain*: €9.95
- Bulgaria. Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden: €19.95
- Greece: €34.95
We’re sorry, but we’re currently unable to deliver to Switzerland or the Canary Islands, including El Hierro, Fuerteventura, Gran Canaria, La Gomera, Lanzarote, La Palma and Tenerife.
If your country isn’t listed, or you have a question about delivery to your area, please contact our team. We’ll be happy to help.
Seasonal Availability & Delivery
Roses are living plants, and their natural growing cycle means availability and delivery times vary throughout the year. The timings below are a helpful guide to when you can expect your roses.
Bare Root Roses
Bare root roses are dormant plants, carefully lifted from our fields and delivered without soil. They arrive without foliage in plastic-free packaging, ready to be planted in their new home.
- Usually available to pre-order throughout the year
- Delivery typically takes place from November to April
As bare root roses are lifted from the field, their delivery is naturally influenced by the weather. Occasionally, we may need to adjust timings so that your roses leave us in the best possible condition.
Potted Roses
Our potted roses are delivered in our signature green pot, made from 98% recycled plastic. Their appearance naturally changes with the seasons, so your rose may arrive with fresh foliage or flowers, or at a quieter stage of growth.
- Available for delivery from April to October
- Potted rose deliveries pause during August and resume in September
August is an important time for caring for our potted roses at the nursery. Pausing deliveries gives us the opportunity to give them the attention they need before they begin their journey to you in September.
An order from David Austin® will arrive safely and securely by courier. If you have provided a delivery instruction, then your order will be left as requested.
Bare root roses will arrive in our rose-printed bag, and potted roses will arrive in our David Austin® premium 6-litre pot, securely packaged in a sturdy, rose-print box. Depending on the items ordered and the time of year, your items may arrive separately.
Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.
During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.
No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbour. If someone is available to receive the order the courier may ask for a signature.
Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before despatch. To do so, please contact us between 8.30am and 12pm on the day of purchase. If an order has already been despatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.
We’re very sorry your order has not arrived on time.
Please get in touch with our customer service team with your order number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.
Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to get in touch here.
We’re very sorry to hear this and apologise for any inconvenience caused.
Our friendly and helpful customer service team will help resolve the issue as quickly as possible.
In the event that you receive an item you didn’t order, please get in touch with our customer service team, who will help resolve the issue as quickly as possible.
You have the right to return any product within 14 days of receiving the last item of your order. All unwanted items must be returned in a saleable condition and proof of return given within those 14 days.(Deductions may be made for signs of unreasonable use.) Refunds will be made within 14 days of receiving the goods back or from 14 days of proof of return. The cost of returning the order must be met by the customer.
Although Northern Ireland is part of the UK, different rules apply when sending roses and other plants there from Great Britain.
Following Brexit, additional customs and plant health requirements were introduced for plants travelling from Great Britain to Northern Ireland. To help ensure your roses reach you safely and without unnecessary delays, orders to Northern Ireland are therefore placed and fulfilled through our European website.
We appreciate that this may seem a little unusual and are sorry for the extra step. This arrangement helps us provide a more reliable journey for your roses and reduces the risk of orders being delayed or unable to reach you.
We take great care over every rose we breed, grow and send from our nursery. We want you to enjoy your rose for many years to come, and if it fails to grow under our five year guarantee, or arrives with significant damage that is likely to affect its health or ability to grow, we’ll put things right. As a living plant, your rose may occasionally show a few minor signs of its journey to you, as may its packaging. Where these do not affect the health or growth of the rose, there is no cause for concern.
Talk to Our Team
For assistance in English: +44 1902 376 373
For assistance in French: +44 1902 376 370 (for assistance in French)
Our telephone lines are open:
- Monday to Friday: 8.30am to 6pm
- Saturday: 8.30am to 4.30pm
All times are UK time.
Send Us a Message
If you prefer, simply complete the contact form here and a member of our team will get back to you as soon as they can.
Use the Chat with us button at the bottom right of your screen or visit our Contact us page for more ways to get in touch.
