An order from David Austin Roses will arrive safely and securely by courier. If you have provided a delivery instruction then your order will be left as requested. Bare root roses will arrive in our rose printed wax-lined bag and potted roses will arrive in our David Austin premium 6-litre pot, securely packaged in a sturdy, rose print box. Depending on the items ordered and the time of year your items may arrive separately.

Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.

During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.

No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbour. If someone is available to receive the order the courier may ask for a signature.

Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before despatch. To do so, call us on 01902 376300 between 8.30am and 12pm on the day of purchase. If an order has already been despatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.

We’re very sorry your order has not arrived on time. Please note that deliveries are currently taking up to 2-4 working days to arrive. Please call our helpful team on 01902 376300 with your order number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.

Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to call us on 01902 376300 if you feel an item should have arrived. The following are common reasons for different delivery dates for our products:

BARE ROOT ROSES: Bare root roses ordered between June and November are not delivered until November and December of that year.

STANDARD ROSES: Due to their size, Standard Roses will be delivered separately to other items.

NON-ROSE ITEMS: To prevent damage, soil, books and homeware items are shipped separately, to be delivered on a nominated day or by standard 3-5 day delivery, depending on your chosen service level.

Orders to be shipped to Northern Ireland & Europe must be placed on our European website here. Delivery will be made within 10 - 15 working days for Bare Root Roses and 2 - 6 working days for Potted Roses. Please note that certain products have shipping restrictions. If the country you wish to ship to does not appear on this website please call 0044 1902 376373 for more information. For delivery to the US please visit: www.davidaustinroses.com/us

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Yes we do. We take every care to breed, grow and deliver the best roses. If a rose fails to grow or arrives damaged, we will replace it free of charge. That’s the David Austin promise. If you would like to request a replacement or refund of a rose within the 5 year guarantee period, please complete our Returns form.

We’re very sorry to hear this and apologise for any inconvenience caused. If you call us on 01902 376300 or email [email protected] our friendly and helpful team will help resolve the issue as quickly as possible.

In the event that you receive an item you didn’t order please call us on 01902 376300 or email [email protected] and our friendly and helpful team will help resolve the issue as quickly as possible.

You have the right to return any product within 14 days of receiving the last item of your order. All unwanted items must be returned in a saleable condition and proof of return given within those 14 days. (Deductions may be made for signs of unreasonable use.) Refunds will be made within 14 days of receiving the goods back or from 14 days of proof of return. If a more expensive service (i.e. Next day, Nominated Day or Saturday Delivery) was chosen, only our standard delivery charge will be refunded along with the amount paid for the products. The cost of returning the order must be met by the customer.

If you wish to exchange a product you have ordered please call us on 01902 376300 within 14 days of receiving your order. Any additional charges to a changed order will be made at the point of the change. All unwanted items must be returned in a saleable condition and proof of return given within those 14 days. (Deductions may be made for signs of unreasonable use.) The cost of returning the order must be met by the customer.

Please note you must first notify us by phone, and subsequently by email or letter of your cancellation and return.You can only return items by post if they were ordered online or by phone directly from David Austin Roses. The products must be returned in the original packaging or secure packaging and be traceable (Recorded Delivery).

Please make all returns out to: FAO Returns Dept., David Austin Roses Ltd, Bowling Green Lane, Albrighton, Shropshire, WV7 3HB.

Yes, gift cards can be cancelled within 14 days of purchase. Please call 01902 376300 quoting your order number and gift card/voucher number. Refunds will be made only to the purchaser of the gift card and the billing address must match the original order. The amount refunded will depend on two factors: the purchase price (not full value of the gift card) and any deductions already made on the card. We cannot exchange gift vouchers for cash and cannot refund the value on the card to anyone other than the purchaser.

If you are returning an item, changing an item or an item was damaged/broken on delivery a refund of the purchase value will be made to a gift card within 14 days of proof of return. Unfortunately, we cannot refund to another payment method. If you wish for the refund to be placed on the same card please supply the gift card/voucher number.

All refunds, where applicable, will be made within 14 days of proof of return of faulty or unwanted goods. We do not store your card details at any time for your security and may therefore need to correspond with the payee to make the refund. We therefore advise you report the need for a return and refund as soon as possible.

UNWANTED ITEMS:
Under the Consumer Contracts Regulations you have 14 days from final delivery of an order to return any unwanted or faulty items. However, we advise that you contact us as soon as possible about your need to return your order. All of our rose products are living and therefore perishable, the longer they are left the more likely they will become unsalable, reducing the amount we are liable to refund.

FAULTY OR DAMAGED ROSES:David Austin Roses offers a 5 year guarantee and life time support for any rose ordered directly from David Austin Roses. This means that if anything is wrong with your rose within the first 5 years we will be happy to help get your rose flourishing or discuss a replacement if necessary. To speak to us about this please email us at [email protected] with a photo of your rose along with the query. After the first 5 years our team are also available to help make sure you’re getting the best possible experience from your roses, to find out more simply email [email protected].

FAULTY OR DAMAGED NON-ROSE ITEMS:
Under the Consumer Contracts Regulations you have 14 days from final delivery of an order to return any unwanted or faulty items. We apologise for any inconvenience caused and will do our best to replace or refund your order a soon as possible. We may ask for proof of damage or faulty goods and items will be checked upon return. Return costs will be met by David Austin Roses for faulty goods.

 If less than 3 weeks delay…

Store in a frost-free, cool place such as your garden shed or garage. Bare root plants will keep for up to three weeks tightly sealed in the paper sack and polythene bag without a problem. You may see new growth, particularly for orders delivered in March or later - this is a good sign.

If more than 3 weeks delay…

If you are expecting a longer delay before planting it is worth considering heeling in your plants. To do this, simply remove your plants from their paper sack and polythene bag, leave in their bundle tied together and dig a hole large enough to take the roots of your plant. Replace the soil to cover the roots. Water if conditions are going to be dry

We recommend planting potted roses as soon as possible. However, if you are unable to plant immediately, roses can be kept in their pots quite happily for two months or more, as long as they are watered appropriately. The amount of watering required will depend on the time of year.  From January through to March, water your rose once a week, from April to August water every day, except on days of heavy rain, from September to October water twice a week, unless weather is unreasonably warm or dry and in November and December water once a week.

For in-depth advice and a 'How to' video, please visit our 'How to plant a rose in as pot' care article here.

SIZE OF POT
For best results, your pot should be at least 18” (45cm) deep and 18” (45cm) across. For climbers less than 12ft we recommend a pot at least 24" (61cm) wide and deep. It is surprising how much difference a larger pot will make to the performance of your rose. As the growth of your rose is determined to a large extent by the size of the root, we always recommend as large a pot as possible. A larger pot will also retain moisture for longer, which is key to a healthy vigorous plant.

WHICH COMPOST?
For the best results, we recommend a 50:50 mix of multi purpose compost and good quality peat based compost preferably with a slow release fertiliser, such as John Innes No. 3.

HOW TO PLANT
Step 1: Place small stones to cover the base of your pot to about 2” (5cm) to aid drainage.
Step 2: Hold your plant in the pot and see where the roots reach down to. You will want to cover all of the roots with compost.
Step 3: Remove the rose and fill with compost to this level.
Step 4: Place the plant back in the centre of the pot and add compost around the plant covering the roots. Aim to have the top of the roots about two inches below the top of your pot.
Step 5: Water well with about 5 litres of water.

Aside from times of extreme weather, roses can be planted at any time during the year. The extreme weather conditions that we advise against planting in are when the ground is frozen, water-logged or during a drought. Often people ask, ‘when is the best time to plant’, but as long as you avoid the conditions mentioned, there really is no one best time to plant.

 We suggest planting roses approximately 2' (60cm) apart. For more in-depth information and diagrams, please visit our article on 'How far apart should shrub roses be planted?' here.

Please see our rose care article on Watering Roses, here.

Please see our rose care article on'How to Feed Roses'to find out more about feeding your roses.

For advice on pruning English Shrub Roses, please visit our page How to Prune an English Shrub Rose

For advice on pruning English Climbing Roses, please visit our page How to Prune an English Climbing Rose.

If you are experiencing pests on your roses we recommend spraying with Bronte Rose Defence which is naturally effective against most pests. If you are spraying to control pests you can pick them off by hand in the earliest stages and if spraying, please read the instructions.

WHAT IS IT?
This is most probably powdery mildew, a fungal disease of the foliage where a superficial fungal growth covers the surface of the plant.

CAUSES
Powdery mildew is caused by a certain combination of weather conditions. New young leaf growth is often more susceptible, until they have formed a hard surface that you find on a mature leaf.

Powdery mildew can also be caused by lack of moisture at the roots. For more information on how to water your roses, please visit our rose care article on Watering Roses. 

PROGNOSIS
This is not a disease that will kill your plant. However, it does risk deforming foliage and making your rose less attractive and possibly less vigorous.

CONTROL
Spraying – use Fungus Clear

Mulching - will help to conserve the moisture in the ground. Apply this in April to retain what moisture is in the ground. See our rose care article on 'How to Mulch Roses' here.

Most likely, your rose has been infected by a fungal disease known as black spot.

We advise treating black spot as soon as detected by spraying with Fungus Clear Ultra.

The cause is most likely to be either a lack of water or a lack of feed and possibly a combination of both. See our rose care guide to Watering Rosesfor a guide to watering and our 'How to Feed A Rose'.

The most likely cause is that it is a once flowering variety which will only start flowering in its second year in your garden, on older growth. Most of the true Old Roses (Gallicas, Damasks, Albas, Centifolias and Mosses), the ramblers and the species, and a few other assorted varieties, come under this heading. For the same reason that they won’t flower in your garden in the first year, they will also refuse to flower if you prune them too hard, so do cut them back relatively lightly.

If you haven’t bought one of the above, please get in touch via our Live Chat at the bottom right hand of your device's screen or contact us in your prefered way.

All roses take a few seasons to reach their mature shape and size. Large-flowered varieties, in particular, tend to get better over their first two or three years as the stems become thicker and provide greater support for their heavy blooms. Correct pruning is important where this problem occurs - see our articles on Pruning Roses for more information. Feeding is also important - see our rose care article on feeding roses. Follow the instructions carefully and do not overfeed, as this can produce more vigorous soft growth which can make the problem worse. Some English Roses have naturally nodding heads, the effect of which can be utterly delightful.

It is important to smell the flowers when fully open at different times of the day as the strength can vary greatly due to a number of factors such as temperature, sunlight, age of flower etc.

We find that most of our varieties have increased fragrance in warmer weather. Conversely, when the weather is cold fragrance is much reduced.

All the descriptions of the fragrances given in the handbook, and on the website, are provided by an independent perfume expert who has been in the perfume trade all of his life and is well respected throughout the country. He does state that some fragrances such as the myrrh and tea are not picked up by some people.

You will find in general, the less petals the shorter the flowering time. This is usually compensated for by a higher number of blooms.

The main cause will be poor vigour, particularly when a rose is young. The solution is to make sure you feed and water well. see our How to Feed A Rose and Watering Roses articles.

Please note that colours may variety depending on climates. The bloom colour commonly varies throughout its flowering period. Most blooms will fade with age.

Rose colours will vary with varying weather and growing conditions. High heat and strong sunlight will tend to fade colours. When a rose is not getting sufficient sunlight, less than 4 hours a day, this may also effect colour.

We normally find colours are stronger during the first flowering season of the year. This is when temperatures tend to be slightly lower and blooms have a longer time to form.

LACK OF WATER
Watering is possibly the most important aspect of looking after your rose, particularly in the first two years. See our section on Watering Roses for more information.

FEED
Where soil is poor, which usually means it is very sandy, it is very likely that your soil will lack fertility. You will also need to feed more often as nutrients will drain through your soil very quickly. Adding well-rotted horse or cow manure will improve the soil structure, at the same time as adding fertility.

DISEASE
Take a look at your freshly fallen leaves and see if they have any signs of black spot, rust or powdery mildew. If there are no signs then the most likely cause is a lack of water.

When ordering from us you have the choice of buying our roses as bare roots or in pots. Neither option is superior, it is simply a matter of personal choice. Whichever option you choose, your roses are guaranteed to bloom next summer – and for many summers to come.

Please note: ramblers, once flowering Old Roses and species roses all flower on mature wood and therefore may not flower in the first year after planting.

BARE ROOT ROSES
Availability period: October – May

Bare root roses are dormant plants, dug up from the field and shipped without soil. They are the ideal choice if you’re purchasing a large number of roses, as they are very lightweight and are therefore easier to handle in the garden.

POTTED ROSES
Availability period: All Year

Potted roses are the very same roses as bare root roses. After each rose is dug up from the field, it is planted into a 6 litre pot, with our specially formulated planting mix. They are ideal for adding instant colour to the garden during the summer months, as well as making thoughtful gifts throughout the year.

Climbers generally have large blooms on not too vigorous, rather stiff growth and most repeat flower. Ramblers are in general, much more vigorous. They will produce great quantities of small flowers, although most do not repeat flower. There are exceptions to both these rules: for instance Malvern Hills and The Lady of the Lake are repeat-flowering ramblers where as Shropshire Lass Climbing is a once flowering climber with small flowers.

Most climbers are best for walls, trellises, arches, obelisks whereas ramblers are generally better for growing into trees and covering pergolas or large structures such as garages or sheds.

Please click here to see a list of roses that are ideal for shade.

Please click here to see a list of our most fragrant roses.

Please click here to see a list of virtually thornless roses.

The difference is in their breeding programme - the collection of David Austin cut roses has been bred specifically for floristry and they are commercially grown in greenhouses. Unfortunately, they are not available to purchase as plants to grow outside in the garden.

However, the differences stop there. The cut roses have been directly inspired by David Austin’s acclaimed English Roses for the garden, and since 1995 David Austin and David Jnr have been working together to create this new range of cut roses. These 17 cut rose varieties are specially tailored to withstand the rigours of weddings and special events while retaining the extraordinary beauty and fragrance that set David Austin Roses apart from any other.

The David Austin cut roses are available from all good florists across the country. If your florist does not stock David Austin cut roses, they will be able to special order from their regular wholesaler. We always recommend that you give as much notice as possible to your florist so that they can order well in advance.

Alternatively, you can also contact The Real Flower Company who offer David Austin cut roses as well as retail bouquets and a wedding collection. For further information visit www.realflowers.co.uk.