Terms & Conditions

1. Prices

The prices quoted in our printed catalogue are for bare root roses unless otherwise stated. We offer a 10% discount when customers purchase groups of three or more Shrub Roses as bare roots or potted roses. To qualify for this discount, roses must be of the same variety. 

2. Special Offers

From time to time we may make promotional rose collections or exclusive customer offers available. Please note that all David Austin Roses offers exclude gift vouchers.

2.1 Mailing offers

Please refer to the end date detailed on your posted item or within your email. The offer excludes postage. To use the offer, enter your code in your basket online or quote over the phone or in our Plant Centre shop. This offer cannot be used in conjunction with any other David Austin Roses offer. This offer cannot be redeemed at any of our garden centre stockists. Offer excludes gift vouchers/cards, experiences and Tea Room purchases. Offer applies while stocks last.

3. Order confirmation

For our customers who supply an email address, we will automatically send you an electronic confirmation, notifying you when your order has been dispatched. The communication will include details of postage method and if it is being sent by courier, you will be able to track your parcel from the information provided.

4. Guarantee of quality

We aim to supply roses of the highest quality. However with living plants, problems occasionally arise. If any roses are damaged on receipt, or if they fail to grow in the first 5 years, we will replace them free of charge. For more details about our guarantee, please contact our customer service team on 0044 1902 376373 or e-mail [email protected]. We cannot be responsible for adverse weather conditions or for circumstances beyond our control.

5. Terms - Payment with Order

Payment online is by Visa Debit, Visa Credit or Mastercard. Normal terms of business apply, whereby your account will be debited at the time the order is placed.

6. Gift vouchers/ cards and credit notes

David Austin Roses gift vouchers/ cards are accepted in payment for any of our mail order services, but we are sorry that we cannot currently accept them through our online ordering system. Gift vouchers/ cards and credit notes can be redeemed by entering the gift code number into the GIFT CARD field at the checkout or by calling our customer service team on 0044 1902 376373.  Please note that our gift vouchers/ cards are valid only when buying from David Austin Roses direct and may not be redeemed at any other nursery or shop. All David Austin Roses offers exclude gift vouchers. We do not accept gift vouchers which are not issued directly by David Austin Roses, for example, National Gardens Scheme vouchers. 

7. VAT

All prices for goods and carriage where applicable are shown inclusive of VAT.